Package arrived an old address. My current address is correct in my account info. How do I get help?

[sandrfishe-7]

Address needs correction 

[comics-scifi-collectibles · Accepted solution]

@sandrfishe-7   You need to always verify your address on the checkout page when shopping on any site.   

Other members have reported that the address correction is not "sticking" unless they do these steps>

ADD a new address and THEN delete the old one in account settings. Be sure to update ALL of the shipping addresses.  

https://accountsettings.ebay.com/uas/addresses
( only do this for the Shipping and return addresses, not your registration address)

The seller is only responsible for shipping to the address provided on the checkout page.  When / if the item is returned to the seller then you have to pay to ship the item again.

Here's how you can reach eBay customer service to complain about this technical issue error>  

eBay agents are working from home so you have to request a call back or live chat.

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://twitter.com/askebay

https://www.facebook.com/ebay