Overcharged for a shipping label

[monroetim]

I sold an item last month, bought a shipping label which was a flat rate envelope which is  $8.68. The item has been delivered. And now I received an email stating that I under paid for the shipping label and was charged an additional $7.88. When i contacted the post office it says there is no extra charges on the label. So it must be on ebay end. Flat rate envelope are one fee no matter what is in it. Anyone have any advice on how to get the extra money back?? Thanks

[rock.star]

If an extra fee was charged it was done by the Post office not eBay. 

[comics-scifi-collectibles · Accepted solution]

@monroetim   USPS is who charged the extra postage.  Did you use a priority flat rate envelope with the flst rate label?  IF not then you pay the higher regular shipping rate.  

Here's how to dispute with USPS>>

To check on shipping labels, go here: https://www.ebay.com/ship/lmng

Some of your shipping labels have cost adjustments.

If you think these adjustments are incorrect, you can contact USPS Customer Care at 1-844-819-5187 or verifypostagehelp@usps.gov to open a dispute. Make sure you have the IMPB and Revenue Assurance ID below to identify the adjustment. USPS will respond within 5-15 business days.

Here's how to contact eBay customer service:

eBay agents are working from home so you have to request a call back or live chat.

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://twitter.com/askebay

https://www.facebook.com/ebay