09-20-2021 07:06 AM
I had a customer return an item. Now I need to do a damage claim with USPS and need the tracking number. I went to the item in my sold section and all I can see is the tracking number that was used to return the item to me. How do I find the tracking number I entered to my customer when I shipped it to them?
09-20-2021 07:12 AM
Try looking at the order details in your payment account - click on the payment, then click order details. You can usually see the tracking # there. https://www.ebay.com/sh/fin
Unfortunately, usps may deny your claim since the item has been shipped again, but I know some people have had the claims paid anyway. Good luck.
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