Ordered Ariat work boots

[Anonymous]

Never received the boots that I have already paid for. Got an email that said they had been delivered but the boots had in fact never arrived...( I have a ring doorbell and never seen a UPS driver show up at the time stated when the boots were delivered). What do I do? The seller has prior complaints similar to this . 

[disneyshopper]

The bots see that tracking states DELIVERED so you will automatically lose an Item Not Received case.
You take the tracking number down to the carrier (post office/FedEx/UPS).  Have them check their GPS coordinates for where the package was delivered.  If it was NOT to your name/address, then you get that statement on their letterhead.  They do not need to state where it was delivered, just NOT to you.

Then you upload a copy of that letterhead into an appeal, to get your money back.

https://www.ebay.com/help/buying/returns-refunds/handling-disputes?id=4039