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Order that system cannot find

Placed an order was paid by my PayPal account now eBay says the order is not there  cannot find it 

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Order that system cannot find

Is it possible you made the purchase using a different eBay account? Or as a guest? Such purchases are not found in your Purchase History.

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Order that system cannot find

If you do not see the item in your Purchase history, it sounds like you may have made the purchase as a Guest.


Guest purchases are separate from items you purchase while logged into your account.


Check your email for a message from ebay that includes the PASSCODE that was given to you. Log in with that email address and PASASCODE and you should be able to file a case for Item Not Received, or a Returns Request, as the case may be.

disneyshopper
Volunteer Community Member

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