Dear eBay Customer Support,
I am writing to express my serious concerns regarding recurring issues I have experienced as an eBay seller using FedEx shipping services. Over an extended period, I have encountered consistent problems with package weight discrepancies and unexpected additional charges that are significantly impacting my business. Specifically, I have observed the following issues: 1. Package weights are being changed after drop-off at FedEx Office locations, increasing shipping costs. 2. These weight adjustments often result in charges two to three times higher than the original calculated and paid amount through eBay's shipping calculator. 3. FedEx Office clerks frequently do not weigh packages at drop-off or note the weight on the shipping label, making it difficult to dispute later changes. 4. These issues persist despite my careful weighing and measuring of packages before shipment. These practices are causing financial harm to my business and eroding my trust in both FedEx's services and eBay's shipping integration. I have attempted to resolve these issues through local FedEx Office locations and customer support channels, but the problem continues unabated. I request that eBay: 1. Investigate these systemic weight discrepancy issues with FedEx and the resulting unexpected charges. 2. Work with FedEx to implement measures ensuring accurate weighing and pricing at the drop-off point. 3. Consider offering alternative shipping options or improved protections for sellers facing these issues. 4. Guide how to dispute these charges effectively through eBay's platform. I have maintained detailed records of my shipments, including initial weights, dimensions, and costs paid, which I can provide upon request to support my claims. I hope we can address this matter promptly to ensure a fair and transparent shipping process for all eBay sellers. Your attention to this matter is greatly appreciated. Sincerely, Z.D.
