One order number, one tracking number, package arrived but did not contain all items.

[ca-28124]

I can't get through the Ebay help system with this problem. My order was for two items (different colors) but only one was delivered.  The two separate items have the same item ID and order number.  Is this a scam?  Order number is 22-13188-40172 and seller is a18030_80a18030_80.

[eastlaneave · Accepted solution]

@ca-28124 

I am sorry that happened! 

You should open a Return Request. The reason could be  "Missing Parts & Pieces" OR "Different from what I ordered > Didn't Match Description" if the item you got was not what was shown and described.

You can open your return request here. Just click the photo and follow the instructions.

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041 

-- You can check the status of your case here: 

https://www.ebay.com/help/ip?topicId=4667

-- Here is a help page where you can learn more: 

https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667 

Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.