ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
Best regards,
Comics-scifi_collectibles Volunteer Community Mentor
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Accepted Solutions
The screen that you displayed is on the account addresses page:
https://accountsettings.ebay.com/uas/addresses
You can edit there, but the edit does not seem to carry over to the label screen. The old address remains on the label screen.
Because simply "editing" the old address (on the account addresses page) does not update the label printing screen, it is best to click the link to "Add another address" and make that new address primary. Then delete the old address. I found that this will force the address label screen to update with the new address.
Hi @mnj0819
Sellers have 5 addresses to set up on this page ... Addresses Settings (ebay.com)
Doublecheck to make sure your Ship from address is up to date on that page.
Additionally, on the label flow you can Edit the address they have for you. It's under the Buyer's address on the right, they show city & state, click on the Edit and a pop up will open showing the street address too.
@mnj0819. A fellow mentor did a test when they had the same issue.
What you need to do is go to the linked address page that @mr_lincoln shared and then ADD a second return address and set it as Primary. Next delete the other address.
@comics-scifi-collectibles wrote:@mnj0819. A fellow mentor did a test when they had the same issue.
What you need to do is go to the linked address page that @mr_lincoln shared and then ADD a second return address and set it as Primary. Next delete the other address.
@comics-scifi-collectibles Thanks for that, I changed my name on the original address via the Edit key on it. Odd that they provide an Edit key on that address that doesn't work based on the other Mentor's test right?!?
Not on my computer so I can't share @shipscript screen shot but they only had a drop down menu that led to the account settings page to change the address, not the edit button like you.
@comics-scifi-collectibles wrote:Not on my computer so I can't share @shipscript screen shot but they only had a drop down menu that led to the account settings page to change the address, not the edit button like you.
I hoover my cursor over my ID in the upper left of the page and then click on Account settings. Next I click on Addresses and get this page:
When I click one of the Edit links I have to use my password to get to the next screen so it is secure, meaning no reason the next Edit key on the actual address shouldn't work. The Return address has the "Add" link instead of Edit.
The screen that you displayed is on the account addresses page:
https://accountsettings.ebay.com/uas/addresses
You can edit there, but the edit does not seem to carry over to the label screen. The old address remains on the label screen.
Because simply "editing" the old address (on the account addresses page) does not update the label printing screen, it is best to click the link to "Add another address" and make that new address primary. Then delete the old address. I found that this will force the address label screen to update with the new address.
@shipscript wrote:The screen that you displayed is on the account addresses page:
https://accountsettings.ebay.com/uas/addresses
You can edit there, but the edit does not seem to carry over to the label screen. The old address remains on the label screen.
Because simply "editing" the old address (on the account addresses page) does not update the label printing screen, it is best to click the link to "Add another address" and make that new address primary. Then delete the old address. I found that this will force the address label screen to update with the new address.
@shipscript Thanks ... an Edit function that doesn't work is the bottom line.
