Odd Request from Buyer

[bellafortuna50]

Received your four antique 19 century candlesticks. Unfortunately only 3 were antique. The one next to the tallest candlestick was not antique. It was a reproduction. Could you send me a replacement for that one? I will send the reproduction back to you. Thank you! This is the message I got from the Buyer. What should I do? I don't have one to replace. Also I sold this on 1/31; it is almost 30 days when she received it.

[wooden_flower]

@bellafortuna50 

The buyer has 30 days to request return, so that is not an issue.

Your listing says from an estate sale, so I assume you have no documentation of provenance. I would either ask the buyer to return all 4 for a full refund, or offer a partial refund for the one in question but let the buyer keep it. You can not ask the buyer to return just 1 of 4 for a refund and keep the others since you sold them as a set.

I would explain to the buyer that you can not offer a replacement for the suspect item, so you are offering …. whichever you would like to offer the buyer.  If you want them all returned, ask the buyer to open a not as described return request so you can issue a return label. A partial refund can be issued from your list of sold orders.