No reply from seller on failed auto part

[kdmrpm]

What does a buyer do when an auto part purchased doesn't work as it should (even though it is a remanufactured part)?  Plus Seller has not responded to my complaint.

[wooden_flower]

@kdmrpm 

Return it for a refund at the seller’s expense.

Go to your purchase history - select return this item.  Under reasons select does not match the description, and follow the prompts.

The seller has 3 business days to send you a return label or a refund.  If he doesn't, or says he can not send a label, go to your case and click 'ask us to step in'.

[kdmrpm]

Appreciated your advice.  Sorry for not responding sooner,  the Thanksgiving Holidays and with friends coming from out of town was a total distraction.   Will this work for international purchases?   This ABS pump weight is over 15 lbs and came from China. 

Sincerely

[wooden_flower · Accepted solution]

@kdmrpm 

Yes, it applies to international purchases. If the seller doesn’t refund, and just sends you an address for return, you’ll need to use the  step in link - eBay can instruct the seller to send you the $ for the return shipping outside of eBay. Do not accept the promise of a reimbursement.

[kdmrpm]

The seller responded today (12/05/2024) and seems to be stalling.  This is the reply I got:

"Hi, We are contacting to our tech depart. Once there is a reply, I will feedback to you immediately, thanks.  Due to the large amount of information in the warehouse, our staff need time to check. Thank you​‌‍‍‍‌‍‌‌‍‍‍‌‍‌‍‍‌‍‌‍‍‍‌‌‍‍‌‌‍‌‍‍‌‍‍‌‌‌‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‌"

I replied with a deadline of 12/10/2024.  That is 3 business day from the time I applied for Refund/Return via Ebay or give or take a day for international timelines.   I think China is 12 or 13 hours a head of U.S. CTS. 

Thanks 

[kdmrpm]

The seller finally responded today (12/05/2024) and seems to be stalling.  This is the reply I got from Seller:

"Hi, We are contacting to our tech depart. Once there is a reply, I will feedback to you immediately, thanks.  Due to the large amount of information in the warehouse, our staff need time to check. Thank you​‌‍‍‍‌‍‌‌‍‍‍‌‍‌‍‍‌‍‌‍‍‍‌‌‍‍‌‌‍‌‍‍‌‍‍‌‌‌‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‌"

I replied with a deadline of 12/10/2024.  That is 3 business day from the time I applied for Refund/Return via Ebay or give or take a day for international timelines.   I think China is 12 or 13 hours a head of U.S. CTS. 

Thanks