No Neutral Feedback if Return Processed?
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02-20-2025 01:35 PM
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No Neutral Feedback if Return Processed?
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02-20-2025 01:58 PM
Not in every case, there are some specific rules. You can see them here: https://www.ebay.com/help/policies/feedback-policies/feedback-policy?id=4208
Here's the section about returns:
Returns issues
We remove neutral/negative feedback when any of the following occurred and this is what the buyer is referencing:
- The item was returned used or damaged and the seller deducted an amount from the refund
- The seller declined a change-of-mind return request, as the listing didn’t offer returns
- The buyer changed their mind and was liable for the cost of an eBay return label
- The seller offers free returns, handled the return and issued a refund
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