No CS? So now what?

[mechanical-doll]

I wouldn’t have ordered my two phones from here if I had known that eBay had completely eliminated their customer service. Anyway, both phones are fine, but there’s an issue with the Samsung—the S Pen was stuck and wouldn’t come out. The phone is supposed to be brand new, and it looks brand new, with the stickers and everything. After some effort, I managed to push the S Pen in and get it out, but the small part that you press to release it is broken. I had nothing to do with that.

At this point, I just want a replacement S Pen, but should I go ahead and return the whole phone and reorder? I reached out to the seller—he responded once but hasn’t replied since. I’m not sure what else to do other than start a return.

[comics-scifi-collectibles]

@mechanical-doll  Sorry you are having problems with the S pen on your phone.  While eBay can not force a seller to send a replacement pen they can force the seller to pay return shipping and then refund you 100%.

You can try reaching out to your seller to see if you can come to an agreement to either replace the S pen or a partial refund to cover the cost of one.  

The eBay Money Back Guarantee over rules the sellers return policy. You have 30 days from the date of delivery to file a not as described return request.  If it is past 30 days you may have some protections from your credit card.

Here's what you need to do:

Open a return with the reason doesn't match description or photos.  OR doesn't work/ defective

Select the return item button on this page:

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=

4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701

Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located.