07-06-2021 09:00 PM
I want to send an objection to eBay's new trading card guarantee policy that goes into effect July 29. Is there a way to do that successfully and know that your message is being heard? They are shortening the time period to file a complaint to 3 days after receipt of shipment. I often don't open my mail for several days and 99% of my guarantee claims are not because of the sellers' actions, but because USPS damages the product in transit. (I've had 4 claims in the last 3 weeks!)
Thanks.
07-07-2021 12:17 AM
I suggest you join the Chat with ebay staff tomorrow, Wednesday, 1pm-2pm Pacific Time:
https://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/bd-p/weekly-chat
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community.