12-24-2023 01:30 PM
I contacted a seller because my package was delivered to the wrong address...I talked to FedEx who confirmed that was delivered to a different address than mine but can't get help from the seller or ebay...now 42 dollars down the drain, what did I do
12-24-2023 01:32 PM
The bots see that tracking states DELIVERED so you will automatically lose an Item Not Received case.
You take the tracking number down to the carrier (post office/FedEx/UPS). Have them check their GPS coordinates for where the package was delivered. If it was NOT to your name/address, then you get that statement on their letterhead. They do not need to state where it was delivered, just NOT to you.
Then you upload a copy of that letterhead into an appeal, to get your money back.
https://www.ebay.com/help/buying/returns-refunds/handling-disputes?id=4039
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