Need to speak to customer service

[susccs04]

How can I speak to a person 

[eburtonlab]

@susccs04 

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant to request a chat with an agent or a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link between 5am to 9:30pm Pacific Time:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

[eastlaneave · Accepted solution]

@susccs04 

You can ask questions right here and get an answer for many questions. Just reply with the question or start a new topic with specific title.



There is no incoming phone number for buyers or sellers. If you want a call back from eBay Customer Service, here is how to get a call:

Start at an article close to your question (you can look from here: https://www.ebay.com/help/home) 

Scroll to the Bottom of the page similar to your question

1) Click "Contact Us" then:

In the CHAT WINDOW

2) Type "I need help"
3) Click "Selling" (or your topic)
4) Type "Agent" in the chat window
5) You may need to click "Something Else" or "More Options"
6) Click “Have Us Call You” (or "Chat with an Agent")

-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.

[susccs04]

The AI assistant will not let me talk to an agent under any scenario I tried

[eburtonlab]

Certain subjects are handled by other contact methods, such as feedback issues which are handled typically via a specific email.

If you require a call back but cannot initiate one via chat, use the call back link here:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid