Need customer service

[n2nm9_15]

I am trying to respond to the seller for order24-12265-56246, but the site won’t let me into the system. 

[eburtonlab]

@n2nm9_15 

Is it possible you made that purchase using a different eBay account? Sign in to that account to view that transaction in your Purchase History.

Or as a guest? If so, sign out of this eBay account before using the "order details" link in the email you received from eBay.