My shipping rates are ridiculous - help

[storybookstudio]

For some reason - my shipping prices on my items are always very high. I always have customers asking why the cost is so much. It usually doesn't end up costing what it says on eBay, but it does scare potential customers away when they check our items. I even see some people selling the same items with free shipping and I'm not sure how they are able to do it. What can I do differently?

[wooden_flower]

@storybookstudio 

It is possible that you are charging your buyers the full retail rate - what you would pay at the ups store - instead of your discounted eBay rate. Or you can share your discount, not giving all of it to the buyer.

Check your shipping discount settings here - https://www.ebay.com/ship/prf