How do I reopen a claim?

[ron89706]

Item bought by customer and shipped with tracking info. Item lost/delayed, Ebay refunded customer, then product arrived to customer. Customer wants to pay but Ebay won't reopen case.

[wooden_flower]

@ron89706 

You can’t reopen the claim. 

You can arrange repayment with the buyer outside of eBay - ask for their email and send a PayPal invoice, or give the buyer your email or cell # and agree on zelle or Venmo.

OR you can create a listing called refund repayment and have the buyer purchase it.