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Missing package- USPS at fault

I am the seller. Pkg was hand carried by me to post office, scanned, & paper receipt confirmation of acceptance given. It apparently is stuck there, has not moved forward in the shipping process. I filed a missing pkg form w/ UPSP after going in person there- who also verified same info. Had to wait until today (10 days since shipped) to do claim form per USPS. It is insured, but is also holiday decoration item- buyer needs. It is new item with its manufacturer packaging & was carefully shipped. Value $50. I was almost breaking even on selling this item.  If USPS is at fault, why does it say seller should refund buyer on missing items? 

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Missing package- USPS at fault

Because it is the sellers responsible to get the item to the buyer. 

You will get the insurance pay out from the Post office 

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Missing package- USPS at fault

Because it is the sellers responsible to get the item to the buyer. 

You will get the insurance pay out from the Post office 

Message 2 of 2
latest reply