Lying seller -- I wrote customer service they don't belong on ebay. They ignored me.

[lairperson]

Message sent to me by lying seller (who actually did not ship):

Thank you for reaching out. I can assure you that the item was shipped as promised. Sometimes tracking updates can take a little longer to reflect, but rest assured, it is on its way. I’ll be going to the post office where I dropped it off to speak with them and get more details. Please allow a little more time for the tracking information to update, and feel free to check again shortly. If you need any further assistance, let me know!

[mam98031 · Accepted solution]

Don't allow any seller to get your worked up if they don't respond like you think they should.  When something like this happens, simply file an INR [item not received].  No need to go back and forth with a seller that isn't working with you.  However please know that most of us would be offering you help and information.

You need to open an INR [Item Not Received] claim.

Go and take a look at your purchase history. You can find it on the top right of any Ebay page. Hover over the words My Ebay. A menu will appear, click on Purchase history. Find this transaction. Look what the estimated time of arrival window is on your purchase. When it is one day past the last date, then file an INR claim.

That will protect you and your money. Follow the instructions that will appear on your screen. All the information will be there.

Go and take a look at your purchase history. You can find it on the top right of any Ebay page. Hover over the words My Ebay. A menu will appear, click on Purchase history. Find the transaction. Look to the right there is likely to be a large blue box. Return This Item.

OR

eBay Help page
https://www.ebay.com/help/buying/returns-refunds/reporting-item-didnt-receive?id=4042
1. Go to Purchase history.
2. Select More actions beside your item and then I didn't receive it.
3. Tick the box beside I want a refund or I want the item.
4. You have the option of adding a message to the seller.
5. Select Send request.

[mam98031]

On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home