Locked out of account

[stevetree1111]

Hi

After successfully logging on to my account yesterday. I received an email this morning as I tried to log in saying "

It looks like you’re having trouble signing into your account.

Please select the ‘confirm’ button to verify your identity and access your account. (It’s only good for 24 hours.)" I use a password manager with complex 24 character passwords. I NEVER have problems logging in. using my regular Chrome browser I tried but could not get to the password reset screen so decided to test an incognito window. it generated no issues  and proceeded through to rest the password successfully. However, before I log in via my normal method, I would like to understand the issue. All I can think of as a reason for the problem is an extension. In particular, a canvas blocker springs to mind:  Canvas Fingerprint Defender 0.1.9.   Unfortunately, it has no whitelist option or I would simply whitelist ebay.  Has anyone else had eBay issues using that particular extension?

[comics-scifi-collectibles · Accepted solution]

@stevetree1111  Try asking about the canvas blocker on the tech issues board.  

Our volunteers that are good with tech issues hang out there mainly.

https://community.ebay.com/t5/Technical-Issues/bd-p/technicalissues-db

I wonder if it is interfering with eBay's screen that comes up and asks if you'd like to sign in with your fingerprint?