Listings ended for policy violation

[parsonpipes]

eBay appears to contend I’ve offered a way for buyers to buy outside of eBay, but there’s no such information in my listings. I’m very confused.

[eastlaneave · Accepted solution]

@parsonpipes 

The error message sounds like eBay thinks there is a phone number or other contact information in the actual listing, or that you are selling something that requires a password.

Here are the policies that apply
https://www.ebay.com/help/policies/prohibited-restricted-items/personal-information-policy?id=4297

https://www.ebay.com/help/member-behavior-policies/policies/contact-information-sharing-policy?id=43...

Here are things to look for and edit to solve this:

1) Does your description mention "PayPal" if so, remove that.

2) Do you have a website URL, an email address, or a phone number in the description, the item specifics, or in the photos?
If so, remove those.

3) A series of 7 or 10 numbers that looks like a phone number?

4) An @ sign in the description?

5) A misplaced period example fitbit.ly lets go.to the mall

6) The word PO Box, Street, Avenue, or other things that could be part of an address?

7) If you copied and pasted the description, there can be a URL hidden in the text. I can explain how to remove that if needed.

Let me know if you still need help.

[eastlaneave]

@parsonpipes 

I looked at 2 listings. It's likely this sort of link is the issue
here’s the link to Pipedia https://pipedia.org/wiki/Ferndown.

Try saying look for Ferndown at Pipedia.

[parsonpipes]

Thanks! That’s very helpful!