cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Leaving feedback on a buyer who requested I cancel a sale after he won it.

When someone asks to cancel a sale because he apparently found a better deal after winning my item. There doesn't seem to be a way to give them negative feedback. Should I just let it go even though it may have cost me a sale to another bidder?

Message 1 of 2
latest reply
1 REPLY 1

Leaving feedback on a buyer who requested I cancel a sale after he won it.

Buyers cannot be given negative feedback. Leaving a negative comment with a positive rating is a policy violation subject to removal and sanction for the seller.

 

After four days you can cancel the transaction for nonpayment to give the buyer a strike and prevent feedback from being left. If you cancel earlier or for other reasons, the buyer will not get a strike.

 

Add the user to your Blocked Buyer List to prevent that particular user from bidding on or buying any more of your listings, regardless of what other sellers do.

 

https://www.ebay.com/help/selling/resolving-buyer-issues/blocking-buyer-ebay?id=4082

 

Be sure to set your Buyer Requirements to preemptively block bids or purchases from users with two or more unpaid item strikes in the last year.

 

You can avoid unpaid items by listing your item for a fixed price with immediate payment required and by not accepting offers.

Message 2 of 2
latest reply