02-10-2024 10:05 AM
Hi this is my first Sale. I purchased a USPS label that needs to be changed. I had to change the box, from USPS flat rate I thought I had, but didn't to a different box. I requested a void of the label, thinking I could correct the weight and dimensions and order a new label. But on the item it shows "shipped" and I can't seem to order a new shipping label. Should I contact the buyer and warn them that there is a delay? How do I obtain the correct label?
02-10-2024 10:15 AM
You'll find the Purchase another label link in the dropdown next to the order transaction.
02-10-2024 12:26 PM
In the future, when you go to create your label, you are able to change the weight and dimensions before you actually print the label. I don't usually have to do this as I weigh my item in the packaging I plan to use when creating the listing, but on several occasions I have had to use a larger box, and I can change the weight/dimensions before printing the label.
02-10-2024 12:45 PM
Thank you!
02-10-2024 01:06 PM
You're welcome!
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