Items sent to gsp

[7530football]

I sent an item to the Global Shipping Program address and have proof of delivery. However the buyer did not receive goods. 

A refund has been made to the buyer and I have been charged for the refund.

I would argue that once I have passed the item to GSP I should not be responsible for the delivery thereafter. I have fulfilled my part of the contract and should not be effectively penalised for the non - delivery.

Any suggestions how I can ask for a case review?

[comics-scifi-collectibles]

@7530football   You're correct.  The GSP should have refunded the buyer if the item reached the GSP center safely.  

If you use FB I recommend you contact eBay on FB for business:  https://www.facebook.com/eBayForBusiness  Send a PRIVATE message.  The agents are more experienced on FB.

OR if you prefer you can request a call back or live chat.  

1. CLICK THIS LINK: https://www.ebay.com/help/contact_us?id=4191&st=10

2. Request a call back or live chat from the left hand side of the linked page.

eBay does not have a phone number you can call directly at this time as the agents are still working from home.

If you are using a cell phone turn off the spam filter or it may block the call back

[7530football]

Thanks for your input-much appreciated