Item sent as return does not arrive at seller

[pictune]

How can one deal with a return that may have had the incorrect address?

It was mailed but never got back to seller. Post office tracking has it going to incorrect zip code/ post office.

Help…ideas?

[wooden_flower]

I would review the tracking with customer service - if the seller provided an incorrect address, they will usually treat it as delivered.

To speak to customer service, use the link on the left side of this page “have us call you” - https://www.ebay.com/help/contact_us?id=4002&st=10

If you don't see 'have us call you' right under the chat link, click chat.  Then at the bottom of the chat topics, click more, then click contact an agent.