Item not received due to seller passing away!

[tuffcookie3]

I recently purchased an item on ebay. The seller had a great review and I paid for the item. A week later, I noticed it had not shipped. I reached out to the seller a couple of times but did not hear back so I opened a dispute with ebay. They said they would reach out to the seller and they would have until March 6th to respond back.  I just got an email from a relative of the seller, stating the seller has passed away. I was afraid something had happened to the seller and am sorry to get this news.  This is certainly a first in my years of using ebay!

[evry1nositswindy]

It happens.  Family members have no idea what to do with the account or even how to close it.  I sure hope they reached out to eBay and figured out what to do.  It is sad to see a seller's good name ruined by bad feedback because they are deceased.

You can always instruct them to post the information here and we can help them!

[comics-scifi-collectibles]

@tuffcookie3  You may have to wait until the 6th.. You can try contacting customer service on social media to see if a receiving a refund sooner is possible.. 

The  seller doesn't need to respond  for  a refund to be issued. 

The family member should contact customer service to get the account closed. 

Here's how to contact eBay general customer service:

eBay agents are working from home so you have to request a call back or live chat.

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://twitter.com/askebay

https://www.facebook.com/ebay

[tuffcookie3]

The seller’s other items are not showing so it appears they notified ebay. I will reach out to ebay when they open.