Item not authentic

[romro-3826]

I think I purchased an item that was posted as authentic,  but with further research, it seems to not be authentic.  How do I request a refund if seller does not accept returns? 

[wooden_flower]

Go to your purchase history - select return this item.  Click see more under the reasons and select 'does not seem authentic', and follow the prompts.

The seller has 3 business days to send you a return label or a refund.  If he doesn't, or says he can not send a label, go to your case and click 'ask us to step in'.