07-04-2021 06:40 AM
The item I shipped was damaged.
I'm trying to print a return label so that I can refund the buyer. How do I do this?
Can I get refuned for my dold item?
07-04-2021 07:15 AM - edited 07-04-2021 07:16 AM
Have buyer send you pictures of the packaging and damage to item.
If you plan on filing a damage claim with the carrier, buyer needs to keep the item and packaging for inspection. Otherwise your claim is voided by a return. However, you still need to refund the buyer.
If you want the item returned, the easiest way is to tell the buyer to open a return request, you approve it, and ebay will send the buyer a link to print a return label.
Note, unless you packaged it well, or the carrier has noted the damaged, you likely will not win a claim.
You also could consider a partial refund, if acceptable to the buyer.
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