Item damaged in shipping using eBay Global Shipping Program

[fmcauctions]

I shipped 2 speakers via eBay's Global Shipping Program.  The speakers left here in working order and packaged securely.  I shipped via FedEx to the GSP.  The items were shipped from the USA to Canada.  The buyer contacted me stating that 1 of the two speakers was damaged and not working and would like a partial refund.  I believe this damage occurred in the repackaging / international shipping to the buyer.  Is this covered under GSP?  What are my options moving forward?

[twinkling.smile · Accepted solution]

@fmcauctions 

The GSP is responsible. So, contact eBay.

Help page where the partial refund is described as possibility: https://www.ebay.com/help/selling/managing-returns-refunds/handling-return-requests?id=4115

You can find contact options near the bottom.

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Helpful page if you can't reach an agent: https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851

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Please return here if this doesn't lead to a solution.