Often it is better to get a fast refund as opposed waiting for a slow replacement.
After thirty days, eBay's money back guarantee expires. Sellers know this, and some may try to drag out the process to avoid a refund.
Refunds are quicker and easier to verify, compared to an item that may or may not have been shipped in the time allowed.
After thirty days, your recourse is through your payment method. Many credit cards offer up to six months of protection for items that are not as described, though you may have to pay for return shipping yourself. Check with your card issuer to see what your options are.
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, that may be for several reasons; a location outside of North America, VOIP phone, and call blockers (personal or that of a service provider) are often issues.
Try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
