cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Is there a # I could call eBay about a refund? Like a Resolution Center?

 
Message 1 of 3
latest reply
2 REPLIES 2

Is there a # I could call eBay about a refund? Like a Resolution Center?

As a buyer, you can open a "return request", or "not received" request, within your purchase history. The seller would have three business days to respond. If nothing is worked out, then after the third day you will see the option to ask eBay to step in.

https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701 

 

If you have a more complex issue, scroll down to the bottom of a related help page, click the "contact us" button, and type "agent" into the chat that opens.

 

ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
Message 2 of 3
latest reply

Is there a # I could call eBay about a refund? Like a Resolution Center?

Info about returning an item for a refund:

 

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=404...

 

For general questions you can try asking on the discussion boards. Experienced users can offer suggestions.

 

Or you can use the Help & Contact link at the bottom of the page to request a call back from eBay. Use the "Contact us" link and follow the prompts for your issue and you should eventually wind up on a page with a chat option. Choose that, and the last option that appears in the chat window -- use the "See more" option -- should be "Contact an Agent" to request a call-back if you are in North America.

 

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851

 

If using the "Contact us" link takes you directly to the chat assistant window, you may have to enter some context dependent cues to get to the call back link.

 

Or you can contact eBay via social media:

 

https://twitter.com/askebay

 

https://www.facebook.com/eBay/

Message 3 of 3
latest reply