Is it just me or has eBay become a scam site?

[kineu7]

There’s no way to make a return. I’ve tried and spent two hours attempting to get a return label from a broken item and I’ve gotten nowhere. Email eBay mailed me a blank email with no return label.

[eburtonlab]

Check your eBay message inbox to see if a link to the label appears there, or try printing the label from your Purchase History.

https://www.ebay.com/help/buying/returns-refunds/start-return/return-shipping?id=4066