Impossible to contact?

[bhurac]

How does someone get in contact with eBay? I can call, email, chat with support; however nobody has the ability to help me, and every department I need DOES NOT have a working phone, and must call me instead. Every customer support agent will then tell me I will get a call from the proper department within 24-48 hours. I've been trying since the end of February to get in contact with any competent individual from eBay to assist with this matter, and the only responses I get are "I need to forward this to our support department" then followed by "they have no working phones" and "you'll get a call within 24-48 hours". I've done all I could off eBay forums, which includes contacting the BBB, as well as the State Attorney Generals office, and eBay has ignored them all as well over the last 5 months. 

The scope of this issue goes well beyond this forum, since it's been a snowball of issues I've been plagued with since the beginning of this year. I truthfully find it extremely hard to believe that a multi billion dollar, global company has zero working phones inside their support departments. In fact, I don't believe that at all. Has anyone else experienced similar issues? Does anyone have any direct contract information for people within eBay? More specifically; and hopefully someone who can truthfully get me to the right support agents to rectify my complaint list, that spans from fraud and scams, to feedback payments and fees! More stuff to list, however that's just the tip of the iceberg

[comics-scifi-collectibles]

@bhurac   You can only get call backs OR contact customer service on social media.

What type of fraud or scam?  Buying, Selling?    We can tell you how eBay handles these and talking to an agent won't change site policy.    It appears you are only a buyer on this account from your feedback page.  

What problem do you have with feedback?

What questions do you have about payments and fees?  

If you give me a BRIEF explanation on each question then I can either assist you here or refer you to the best way to reach an agent.  

[bhurac]

My issue is I cannot get in contact with a live individual over the phone who can actually give me some sort of intelligent response. As for the account goes, yes this is my buying account, I would like to keep my selling account in good standings until I complete my pull out. 

I buy, sell and trade vintage horological pieces. Anything from the 1700's-modern. Both online, and full time in a brick a mortar store. The complexities, especially in rare vintage pieces with determining real vs fake can sometimes be a chore. Once that's determined, things can get heated, especially when considering the money involved.

Anything with a collector value will always have a parallel market for counterfeits. Just the way it is sadly.

I can go into more detail if you wish, however I'm here primarily to gather internal contact information to help get this resolved

[comics-scifi-collectibles · Accepted solution]

@bhurac  I am trying to determine the best place to send you.   Right now my advice would be social media as the agents are more experienced and US based especially if you use the Instagram option for SOME things, they can't help with MP.    If you request a call back from general CS then you are going to get an agent that's reading from a script and knows WAAAAY less than we mentors do.  

Feedback can't be changed by agents.  You have to use the AI.   https://www.ebay.com/sellerhelp/feedback

If the AI doesn't remove then sadly you are out of luck.   I do know that it works sometimes.  

For payment related issue then MP department would be best if you have problems with your payout but I don't know that's the problem or if the problem is non paying buyers.  You can require buyers to provide a payment method before  making bids or offers in account settings.  

If you have problems with a bad buyer returning items and ripping you off then I can tell you how that's handled.  You mentioned fraud and I am not sure what type of fraud you personally are experiencing.  Or if you are just upset by counterfeit items on the site.  Need more info to answer correctly without typing a book.  

GENERAL QUESTIONS>  

Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

MANGED PAYMENTS>  

On a computer go to your Seller Hub Overview page and click on SUMMARY

https://www.ebay.com/sh/fin/summary

Next scroll ALL the way down to the lower right corner and click on the ? mark.   Then you will see a pop up and a button that says " Have us call you"  

[fab_finds4u]

If you have a problem stemming from an issue in February that ship has sailed. 

If someone claimed your item is counterfeit you have only two choices, you may send the buyer a return label and refund  when it's  returned, or you can refund and not require them to return the item.

eBay doesn't make the buyer prove it's  counterfeit, they take the buyer's word. You can't prove to eBay it's not. 

Probably not what you want to hear but that's how not as described cases work.

[bhurac]

@comics-scifi-collectibles  Thank you. Very helpful

[comics-scifi-collectibles]

@fab_finds4u.   THANKS!  My eyes skipped over the February part.