I was not able to ship today using eBay shipping since it would not work. Will they penalize me?

[cju59]

I need to speak to someone at eBay to be assured that I will not lose my 10% discount due to not shipping within one business day.  Do they still answer the phone?

[wooden_flower]

To get the 10% TRS+ discount, you must offer free returns in addition to 1 day handling. I do not see free returns on any of your items, so you are not getting that discount.

You do pay a lower rate by having a store - that discount is not tied to performance.

To maintain your top rated status, you need less than 3% late shipments measured over your 12 month evaluation period.  So being late with shipping 1 day should not affect your performance rating.

To speak to customer service, use the link and instructions on this page to work through the automated assistant to get a call back -
 https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851