eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing.
Deciding the outcome when the item doesn't match the listing
When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following:
- Evidence that the buyer and seller have each met their return requirements
- Whether the seller breached eBay policies when listing the item
- Whether the item can be shipped back to the seller
- Proof of return delivery, if the item was being returned
If we determine that the seller did not meet their return requirements:
- The buyer will receive a refund for the full cost of the item and original shipping, and
- The seller will be required to reimburse eBay for the amount of the refund, and
- The buyer may not be required to return the item
If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs.
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