I need to talk to a person regarding the need of eBay stepping in. The automatic system does not pro

[yeloscarvaatarantino13]

Need to contact to a person , automatic system does not work for this. I need EBay to step in

[wooden_flower]

@yeloscarvaatarantino13 

If you have a return or a claim open, there will be an option to ask eBay to step in after the seller’s allotted time has elapsed. If you don’t have a claim open, that is usually the first step.

Can you describe the issue? We can help you with what type of claim to open ,or find the best page from which to request contact with customer service.

[yeloscarvaatarantino13]

Thank you for your interest in helping. I return this item as it was pretty much a scam. The item was not as described. Contacted seller, did not want to refund. Automatic eBay associate told me the have time to refund me until October 25th. It has not happened. When I try to open a case, I have an error page and I can’t pass onto the next step. That is why I need to talk to a person.

[yeloscarvaatarantino13]

く

Return item

925 Sterling Silver Round

0.24 Ct Real Moissanite Bangel Bracelet Gift For Women

Order 10-12032-82604

Started

Shipped

Refundedin

[yeloscarvaatarantino13]

It is not refunded or refund in progress

[wooden_flower]

@yeloscarvaatarantino13 

It sounds like you should request a call from CS, so they can look at the dates on your return and refund - use the link on the right side of this page “have us call you” - https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

If you don't see 'have us call you', click chat.  Then type contact an agent.

[yeloscarvaatarantino13]

THANKS!!!

ebay is issuing my refund.

[wooden_flower]

@yeloscarvaatarantino13 

You are very welcome 🙂