I got a item that stop work

[sjc1222]

I got an item that stopped working, NEW 2024 EMS Foot Massager Nooro Neuropathy Feet for Circulation and Pain Relief. For US $19.05  Order number: 13-12327-39498

and a 3-Year Allstate Protection Plan (Small Appliances Below $19.99) 
Order number: 13-12327-39499
US $1.99.

What do I do now?

[lisa5768]

@sjc1222 

If your item is past the 30 day eBay returns window you will need to open a claim with Allstate. The information on opening the claim should be on your Allstate purchase confirmation. This page also has how to open claims.

https://www.ebay.com/cdp/help/protection-plan/allstate