I cannot get a live agent to report seller not returning refund after they cancelled my order. I nee

[kramm1960]

Need phone number to live agent.  I cannot seem to get thru to ebay for assistance in this matter.

[eburtonlab]

@kramm1960 

If an eBay transaction is canceled by the seller, the refund is automatic and goes back to the original payment source. How long that takes to appear on a statement depends on your bank.

To contact eBay, use the chat assistant to request a chat with an agent or a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link between 5am to 9:30pm Pacific Time:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

[kramm1960]

Thank you.  I did type Agent in the chat, that didn't work.  I did the survey adding the problem. I try to get reach agent today it was 7am never successful.  I will try the link.  I cannot believe the difficulty in reaching a live agent to report the seller.  I am so frustrated and believe this group are scammers from China.