I can’t use the chat with automated bot because the last chat was glitched at the “have us call you”

[matthewdagoat]

and theres no options for responses.

Also another question, I was told I’d get a refund from a purchase but the item still says it’ll be delivered? 

why is live chat with an agent only allowed sometimes and others its only phone call?

[eburtonlab · Accepted solution]

@matthewdagoat 

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link between 5am to 9:30pm Pacific Time:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

If you are unable to get a call back, try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/