I can't change my country after signing up for managed payments

[pg_auctions]

Hi I recently moved from the UK to US, my account was setup for seller payments with managed payments with Ebay a few months ago.  As a result, I can't seem to update my country now and so I can't update my bank account from a UK account to a US account.  I chatted with a Ebay agent and was told to just open a new account.  This isn't an option as I've been with Ebay for 19 years with this account.  Seems like a overlooked feature/bug that needs to be resolved when an Ebay accountholder that's a seller moves from one country to another.  There should be a flow to verify users who move so verification of new country bank account can be done.

Any suggestions to get this escalated?

[twinkling.smile]

@pg_auctions 

For a chat or a call to you, go to: https://www.ebay.com/help/contact_us?id=4797&st=10

Choose for "chat with us" if you are not sure that your phone accepts calls from unknown callers.

[pg_auctions]

I already tried to get a resolution from eBay agent (chat) as noted. Their option was to open a new eBay account instead. 

[twinkling.smile]

And you find that acceptable?

If not, I'll will ask help.

[twinkling.smile]

@pg_auctions 

I've asked eBay staff and it was no mistake, there is no other option than starting a new account.

I didn't add that this is unacceptable. I'm sure eBay knows.