I can not Use AI description on my new listing, it was working ??

[cheech2021]

It was working my last 2 ads wont let me use it? Can any one help, I am kinda new here

[selforfun · Accepted solution]

Hi @cheech2021 

 It was working before, so the problem might be with your browser.
Sometimes eBay’s AI listing tool stops working because of a browser issue — like needing an update, having too much cached data, or small glitches.

Here are a few things you can try to fix it:

• Clear your browser cache and cookies.

• Update your browser to the latest version.

• Try switching to a different browser (like Chrome, Edge, or Firefox) to see if the tool works there.

• Make sure any browser extensions (like ad blockers) are turned off, as they can sometimes interfere.

Also, my personal suggestion:
If eBay’s AI isn’t working well, you can use an outside tool like https://chatgpt.com/.
There, you can easily create a listing by giving basic info like the part number and item condition. It will generate a professional description that you can copy into eBay. You can even ask it to add things like your preferred return policy or shipping details.

This way you’re not stuck if eBay’s built-in tool has issues.

Hope this helps!

[cheech2021]

WOW, Im going to try that right now, Thanks so much!!!!

[cheech2021]

It still does not work. It works on my other ads, older ad's ad's i did today, but as i was placing ads it just stopped so the last 3 ads i did it does not work, BUT i can go back to any other ad i did and it works on them, something is not alllow me to move forward, i went to the last ad that it was working and tryed there but no good