I am new to listing with variations. how does it work to combine shipping to a buyer?

[dgam00]

I thought I listed it correctly but the first buyer said it was asking for shipping for each item.  Since I am new to variations.....I followed all ebay instructions for combiming shipping.... did my buyer not go far enough into the sale to see the "ask seller for combined shipping"?    I am looking for advice

[eastlaneave · Accepted solution]

@dgam00 

It's possible the buyer didn't go far enough.

I see you are in Canada - if the buyer is in another country, shipping may be different.

Did you set up a promotional shipping rule, I will tell you it's possible this feature isn't available for Canadian sellers, but please check this. 

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Here is how to set up your combined shipping rules:

First, change your global settings here: https://www.ebay.ca/ship/prf to allow combined payments and shipping

1) Combined payments "edit"
- Allow buyers to send one combined payment for all items purchased
- Time period to combine payments <your choice> days
Allow combined payments and shipping

THEN set up the Shipping Rules:

2a) Calculated shipping rule "edit"
Select rules for combining weights for purchases with calculated shipping
- Combine all weights

And/or

2) Flat shipping rule "edit"
Select rules for flat shipping costs on combined purchases
- Add x.00 per each additional

(You can have several of these rules.)

Next, you need to ADD the combined shipping rule to each listing you want it to apply to. (in your listing or by bulk edit)

TIP: This image from eBay's help pages will show you where the Promotional Shipping Rule is
https://export.ebay.com/ebayhub_media/original_images/Shipping_04.jpg

[dgam00]

I also had noticed that the rule asking about to allow combined rates was selected to the incorrect currency, which I corrected, the buyer was still having issues so I think they possibly didn't go far enough to see the "request total from seller".  I applied all your suggested changes thank you so much.