I sold a $950 sink back in July. The buyer kept the sink until the 30th day then asked to return it. I accepted the return. The sink was damaged when I received it back. I had paid PakMail to professionally pack it and it was still very well packaged even though I could tell the buyer had taken it out of the package and repacked with the original packaging. I called ebay and asked what to do about receiving back a damaged item. I was told (and I had called a couple different times to see if I could get a “second opinion”) to let the return run its course and close out automatically, let the auto-refund kick in and then call ebay and file an appeal. “eBay will back you” is what I was told. Of course just the opposite happened. I got a generic email telling me how things like this happen and this is the cost of doing business. I appealed and got the same response. So I gave up on ebay and went to UPS. Of course they, too, denied the claim initially, but after I showed pictures of the packing and the receipt where I paid a pro to pack it, they approved the claim on Dec 7, about 5 months later. However, UPS paid EBAY and NOT me!!! I have been on the phone with ebay reps almost every single day since discovering the claim was paid to ebay and ebay refuses to refund me. I keep getting the same generic response, this case was already appealed and cannot be reopened. of course everybody I speak with speaks broken English and don’t seem to understand what I am explaining to them. I keep repeating myself, I’m not asking for the case to be reopened, I am asking for eBay to forward me the UPS money. They paid ebay instead of me since it was on their label. So to date, I have no Sink, I have no $950, and now eBay has been enriched $950. What on earth can I do?
