How to speak to somebody at eBay

[naronoff617]

The seller told me to contact eBay in order to do a return. The website won’t allow me to start the return. They told me to call eBay, but there’s no way to speak to somebody. Does anyone know how to actually speak to somebody at eBay in order to do this

[eburtonlab]

@naronoff617 

To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link between 5am to 9:30pm Pacific Time:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

If you are unable to get a call back, try contacting eBay via social media:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/