How to return item bought with a guest account when item doesn't match description?

[taiarii]

Hello, 

I tried to get in touch with the seller to return the item I bought, but after 4 emails and 3 phone calls, I still didn't receive any confirmation to send it back, and it's been almost 3 weeks now. 

I tried to write to eBay, even though it was very difficult to find somewhere to write an email but still no one got back in touch. 

It is impossible for me to ask eBay to get involved since I bought the item with a guest account due to an impossibility to log in at this time. 

[jtzvwbug · Accepted solution]

Hello @taiarii

Contact eBay Customer Service because there is an issue with some eBay Guest Purchases. eBay is aware of the situation and is working on a solution.

You are located in France, so be sure to sign out and back in at...

eBay France: http://www.ebay.fr
Community: http://communaute.ebay.fr

Do you use Facebook Or Twitter? You can contact eBay Customer Service using one of those methods: Facebook OR Twitter.

If eBay finds it necessary to verify your identity, review your account, and/or give advice related to your account they will do that privately.