02-18-2023 07:07 AM
It's probably been asked a ton of times, but I don't allow international shipping on my items for a reason. How can I turn off any kind of selling to outside US? I recently sold an item and it went through ebay's international selling. It shows it arrived at hub and now Buyer is wanting a refund because he claims he didn't receive it. While I don't doubt he didn't, I don't think it's my responsibility that he didn't, yet I lose all because of the 3rd party? or that it's in customs?
What recourse do I have here, and can I somehow not allow 3rd party international buying or shipping out of country?
Thank you
02-19-2023 03:58 PM
If you shipped through EIS, you are not responsible after the item reaches the hub. If the buyer opens a request through eBay, contact customer support and tell them this was an EIS shipment and they will take care of it. You can opt out of EIS here: https://www.ebay.com/ship/prf
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