I listed a phone I purchased for my mother on ebay. She used it for a few months and decided she no longer wanted a cell phone. When I listed the item, ebay finds "similar" items and gives you the template to list. I followed this. In the description, (which I cannot find the original listing anymore) I stated that this was a phone I purchased for my mother who used it a few months, and decided she didn't want a cell phone. I said that the phone looked brand new - even still had the protective coverings on it. I also said I didn't know what unlocked meant - but that we had used it with Sprint and then switched to TMobile. I stated that after resetting it I wasn't able to see what the memory was without restarting the phone, so I had selected the minimum memory. I then stated that I didn't have the charging cord - and that I had used my husbands cord to charge the phone and make sure it turned on etc.
Well - the buyer purchased the phone and was "desperate for the phone because they had just dropped and shattered their phone". So, on a Sunday, I drove to the nearest USPS that was open and paid extra to ship it out to them, so that would have it as quick as possible. Thought I did a nice deed.
Today, I find out they want to return it because it indicated it was BRAND NEW in a SEALED BOX. I NEVER said that...ever. I'm not sure what to do.
Ebay sent me a message saying that I would have to pay for the return shipping (really??? I already spent extra sending them their item priority) - or offer to refund them and let them keep the product. Again, really? I stated the condition of the item in the description.
I am not really sure what to do or how to handle this. I am struggling for money as it is - and this is so very upsetting to me. I feel that I went out of my way to help this person - and now I have to be out shipping - out money and out the product? Seems very unfair - and there is no way to speak with anyone from ebay.
This may just be my LAST transaction with ebay for sure.
Any advice would be appreciated.
