How to handle Counterfeit Items

[rebcow_52]

I have tried twice now to report something as counterfeit and each time Ebay says it’s unfounded. I even have proof from the actual licensing company that the items are fake that were sold to me. The items listed are are said to be authentic from that company and they are not. 

please advise what to do. I’ve asked to return the item but we’re going on 48 hours and I’ve heard nothing. 

[eburtonlab]

@rebcow_52 

Counterfeit items are not allowed to be listed on eBay at all. No one is authorized to sell counterfeit items. That fact alone does not stop some people from trying to sell them, however.

The problem is that unscrupulous or uninformed sellers can list genuine items and then deliver counterfeit items.

It is not always possible to look at a listing and know in advance exactly what, if anything, the seller intends to deliver. For one thing, a scammer can simply copy a listing from a genuine seller, using a genuine photo of a genuine item.

Except for a few specific categories of items that go through authentication, eBay never sees what the seller ships or the what the buyer receives, so there is nothing for eBay to check unless someone complains about what was received by invoking eBay's money back guarantee.

Sellers are responsible for the descriptions they provide, and buyers should not assume that eBay screens the listings in advance.

As long as counterfeits exist and there are folks trying to sell them, buyers will still have to be on the lookout for them, and avoid deals that are obviously too-good-to-be-true, whether they are being sold by accounts registered overseas or by domestic sellers wittingly or unwittingly buying counterfeits from overseas to sell here.

Buyers that doubt their ability to distinguish a genuine article from a counterfeit one should only consider purchasing from trustworthy sellers that have an established reputation for delivering exactly what was described, and should avoid deals that are too-good-to-be-true, or deals that are offered by inexperienced sellers that might disappear soon after the transaction is made, or else be prepared to get items authenticated by trusted sources within thirty days to be able to take advantage of eBay's money back guarantee.

If an item is "not as described", file a "not as described" return within thirty days of receiving it. The seller will have three business days to either refund you or provide for tracked, return shipping and refund upon return. If the seller does not cooperate, ask eBay to step in before twenty-one business days pass from opening the case.

Instead of reporting the listing, report the seller here:

https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022