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How to get ebay to step in

There is no prompt to have ebay to step in. Does anyone know how to resolve this issue. Seller agreed to refun but will not provide a shipping label to Korea.

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How to get ebay to step in

@sedonasweetarts-2 

 

If you have started a case as a buyer within thirty days of the last estimated delivery date or within thirty days or receiving an item, you should have the opportunity to ask eBay to step in after three business days for up to twenty-one business days.

 

https://www.ebay.com/help/buying/returns-refunds/ask-ebay-step-help-buyers?id=4701

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